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Jackaroo Train, Mountain Cattle Drives & Pub Crawls on Horseback Terms & Conditions Cost Includes Transportation as per itinerary via minibus or motorcoach. Passenger insurance whilst on motorcoach. Due to motorcoach Insurance policy, all passengers must purchase ticket. Seat Assignment 1. All seats are pre-assigned with numbers. Seat assignment is based on a first come first serve basis after deposit 2. All passengers must purchase ticket to occupy seats. Boarding Time & Place 1. All passengers must arrive 30mins prior to departure time. All passengers must present boarding pass, voucher, tickets or confirmation number from on-line booking for boarding 2. Jackaroo Bullet, Rodeo Bus and Tamworth Tour services cannot be boarded without travel documentation supporting proof of ticket purchase 3. Departure time and boarding location will be advised after a reservation is made 4. Passengers are required to sign receipt to acknowledge internet payments prior to boarding Responsibilities & Conditions of Travel 1. Jackaroo Jillaroo Australia acts only as an agent. 2. Jackaroo Jillaroo Australia & its operators reserve the right to alter the route and/ or arrange alternative carriers to those advertised, withdraw any tour and make any desirable alteration for the convenience of the operation of any travel or tour 3. A minimum number of passengers are required to run Jackaroo Bullet, Tamworth Tour and Rodeo Bus tours. It may therefore be necessary to cancel a tour, reschedule departures, offer alternatives or offer a refund. (refer refund policy) 4. Jackaroo Jillaroo Australia reserves the right to cancel the travel or tour prior to commencement for whatever reason. By accepting our tour policy passengers agree that Jackaroo Jillaroo Australia shall hold no responsibilities in travel alterations, delays or cancellation strikes, theft, loss & damage to personal belongings or luggage, accidents, weather or any other causes. 5. Jackaroo Jillaroo Australia cannot guarantee departure and arrival times and will not be responsible for passengers failure to connect with other services. 6. Passengers are permitted one piece of luggage plus a small piece of carry on luggage per person 7. Lost or damaged travel documents must be reissued prior to departure. A re-issuing fee of $45 will be charged to passengers unable to produce travel documentation at the time of boarding 8. The consumption of alcohol or smoking is not permitted on transport services conducted by Jackaroo Jillaroo Australia or its operators 9. Jackaroo Jillaroo Australia reserves the right to decline or decline to accept or retain any passenger for any reason before or during the travel or tour 10. Prices of travel & tours are subject to change without notice. Participants are responsible for confirming individual product prices at the time of booking 11. All travel & tours are subject to change without notice 12. Participants must be self-reliant, a friend or relative must accompany those who require assistance. We are not able to provide individual assistance for any passenger/participant 13. Jackaroo Jillaroo Australia travel and tours unless arranged for groups of students, are for the enjoyment of adult participants i.e. eighteen years and over (18+). There are exceptions to this policy in the case of responsible teenagers and it is expected that these participants will be accompanied by an adult. Booking & Reservation 1. All tours & programs are open for early booking. Jackaroo Jillaroo Australia recommends passengers should book travel & tours at least 2 weeks prior to departure date. 2. Each passenger is required to pay in full to secure the booking. Reservations will be pre-assigned after payment is made based on a first come first served basis. 3. Passengers are required to make reservations via the Jackaroo Jillaroo Australia online booking system. 4. Participants may be required to provide name, phone number and address and specify designated travel or tour and date of travel 5. Confirmation of travel or tour booking must be made by 12.00pm Friday in the week prior to passenger’s departure Passenger Registration Passenger registration is required at the time of booking. Registration is to be completed through The Jackaroo Jillaroo Australia online booking system. The process includes 1. Passenger Registration 2. Job Request (if required) 2. Acknowledgement of the Terms & Conditions of participation 4. Waiver Operator Waiver Passengers are required to sign a waiver form issued by the individual Jackaroo Jillaroo Australia operator prior to commencement of the transport or tour. By signing the waiver passengers acknowledge that some activities are inherently dangerous and that they have been briefed by the operator’s staff and that they will listen to the operator’s staff directions and obey their risk management policies. Travel Insurance & Indemnification All passengers agree to indemnify Jackaroo Jillaroo Australia, its operators, the Tamworth Regional Saleyards and Campdraft & Rodeo organisers against any accidents, loss or liability that they may incur on or during the tour. It is strongly recommended that participants obtain travel insurance. Transfers Transfers from Tamworth to Jackaroo Jillaroo Schools and return, vary from school to school. Please check all details at the time of booking. Charges apply in individual circumstances. Please consult with the individual Jackaroo Jillaroo School operator. Organisation of transfers requires a minimum of 48hrs notice. Tamworth Accommodation & Transits Accommodation in Tamworth prior to and preceding all tours & programs may not be included in tour packages. Additional charges may apply. Passengers are responsible for ensuring that accommodation has been pre-booked when transiting through Tamworth. Cancellation & Refund Policy 1. Cancellation of all bookings shall incur a service fee. The fee structure shall operate as: 2. Less than 2days =no refund, 2 days to 2 weeks =25% of invoiced amount 3. Greater than 2 weeks =10%. 4. Passengers must present ticket(s) at time of refund 5. All refunds will be issued by Jackaroo Jillaroo Australia company cheque or internet transfer only to an address &/or bank account as advised by the customer. There will be no cash refunds. Charges may apply. 6. Jackaroo Jillaroo Australia operators shall not be responsible for issuing refunds 7. Where Jackaroo Jillaroo Australia exerts it’s right to cancel a departure due to not meeting minimum tour number requirements liability to such cancellation is limited to full refund of money received by Jackaroo Jillaroo Australia and this will constitute full settlement. 8. Where Jackaroo Jillaroo exerts it right to alter any route and/ or itinerary, arrange alternative carriers to those advertised, withdraw any travel or tour and make any desirable alteration for the convenience of the operation of any travel or tour no refunds will be given in such circumstance or in the event of any rescheduling or re direction of any travel service resulting from any cause including weather conditions or mechanical 9. Passengers may postpone travel with Jackaroo Jillaroo Australia prior to departure at no cost provided that all alterations to travel arrangements are completed by 12.00pm on the Friday prior to the booked departure date. 10. Alterations after 12.00pm Friday shall incur a $25 re-booking fee. 11. Once travel has commenced passengers agree to our refunds policy as above. Jackaroo Jillaroo Australia is not liable for any addition costs associated with travel postponements or cancellations eg accommodation, meals, transport Jackaroo Schools, Programs & Tours Terms & Conditions Cost Includes Program Assignment 1. All places are pre-assigned with numbers. Program assignment is based on a first come first serve basis 2. All participants must complete ticketing to confirm booking. Commencement Time & Place 1. All participants must arrive 1hour prior to commencement of individual programs & tours. All participants must present voucher, tickets or confirmation number from on-line booking for participation 2. Jackaroo Jillaroo schools, programs & tours cannot be commenced without travel documentation supporting proof of ticket purchase 3. Commencement time and location will be advised at the time the reservation is made 4. Participants are required to sign receipt to acknowledge internet payments prior to commencement. Responsibilities & Conditions of Participation 1. Jackaroo Jillaroo Australia acts only as an agent. 2. Jackaroo Jillaroo Australia reserves the right to alter the itinerary, substitute accommodation, arrange alternative carriers to those advertised, withdraw any school, program or tour and make any desirable alteration for the convenience of the operation of any school, program or tour 3. A minimum number of passengers are required to run schools, programs or tours. It may therefore be necessary to cancel, reschedule, offer alternatives or offer a refund for schools, programs or tours unable to be commenced. (refer refund policy) 4. Jackaroo Jillaroo Australia reserves the right to cancel the school, program or tour prior to commencement for whatever reason. By accepting our tour policy participants agree that Jackaroo Jillaroo Australia shall hold no responsibilities in itinerary alterations, delays or cancellation strikes, theft, loss & damage to personal belongings or luggage, accidents, weather or any other causes. 5. Jackaroo Jillaroo Australia cannot guarantee departure and arrival times and will not be responsible for passengers failure to connect with other services. 6. Participants are permitted one piece of luggage plus a small piece of carry on luggage per person 8. Lost or damaged travel documents must be reissued prior to departure. A re-issuing fee of $45 will be charged to passengers unable to produce travel documentation at the time of boarding 9. The consumption of alcohol or smoking is not permitted on transport services conducted by Jackaroo Jillaroo Australia 10. Jackaroo Jillaroo Australia reserves the right to decline or decline to accept or retain any participant for any reason before or during the school program or tour 11. Prices of Jackaroo Jillaroo Australia product are subject to change without notice. Participants are responsible for confirming individual product prices at the time of booking 12. All schools, programs & tours are subject to change without notice 13. Participants must be self-reliant, a friend or relative must accompany those who require assistance. We are not able to provide individual assistance for any participant 14. Country cooked meals are provided daily. Food is sourced locally and served fresh. Vegetarian and vegan meals are available upon request at the time of booking 15. A general level of fitness is required for the participation and enjoyment of our tours. 16. All riding abilities are provided for from novice to advanced 17. It is individual participant’s responsibility to report any special requirements to Jackaroo Jillaroo Australia at the time of booking.18. Our schools, programs and tours unless arranged for groups of students, are for the enjoyment of adult participants i.e. eighteen years and over (18+). There are exceptions to this policy in the case of experienced teenagers and it is expected that these participants will be accompanied by an adult. Program Content Participants agree to individual Jackaroo Jillaroo school, program or tour content at the time of booking. Jackaroo Jillaroo programs contain both “core” and “non-core” elements. It is the responsibility of participants to make themselves familiar with individual school, program & tour content at the time of booking. Core Content is activities, tuition, exercises, demonstrations, meals & accommodation that are included in the itinerary. Non-Core Content is activities, tuition, exercises, demonstrations, meals & accommodation that may be included during a program. Non-Core Content alternatives may be A) “Work in Progress”, B) “Seasonality & Weather” & C) “Free Time”. A) Work in Progress is considered to be 1. Activities, tuition, exercises & demonstrations that cannot be delivered with certainty due to the nature of a working sheep & cattle station or 2. are irregular opportunities that expose participants to culture, lifestyle or various farm work and/or 3. are outside of the Core Content. The participant acknowledges that he/she has familiarised themselves with examples of “Work In Progress” on the Jackaroo Jillaroo website jjoz.com.au. We guarantee that we will include participants wherever possible in these daily station activities that are not generally accessible to visitors to regional areas. It is the customers choice to enjoy the program through participation or observation and they acknowledge that the program may change without notice depending upon the day-to-day operations of the stations. This is a highlight of our offer to participants and they confirm their acceptance of this feature by undertaking to book our schools, programs & tours. B) Seasonality & Weather Seasonality is summer, autumn, winter and spring. Cyclical seasonal conditions i.e. winter incl. shorter hours, cold mornings & summer incl. longer hours, hot days and afternoons. Programs offered throughout the year may be affected by seasonality as well as extreme weather conditions i.e. wet, cold, dry and hot As a consequence of Seasonality & Weather alternative activities may be scheduled to replace core & non-core elements. As a consequence of Seasonality & Weather Program Flexibility & Rescheduling may also be required (refer Program Flexibility & Rescheduling) C) Free Time Free Time is a non-core activity and is offered to guests for their personal relaxation. Whilst free time is generally unguided/ unsupervised; alternative activities are generally on offer to guests. Program Flexibility & Rescheduling To ensure Core Content is delivered; flexibility & rescheduling of the program from time to time may be required. Rescheduling is both a response to and caused by (i) “Work in Progress”, (ii) Seasonality & Weather, (iii) Group Sizes e.g. Groups greater than twelve may need to be split into two, (iv) Group Profiles incl. age, gender, physical condition, physical conformation, cultural Background Jackaroo Jillaroo Australia & its operators shall actively manage day to day events, monitor conditions and through a comprehensive understanding of our working stations & communities provide flexibility to programs to ensure current activities are included as a highlight of the participant’s school, program or tour. Booking & Reservation 1. All tours & programs are open for early booking. Jackaroo Jillaroo Australia recommends participants should book programs at least 2 weeks prior to departure date. 2. Each participant is required to pay in full to secure the booking. Reservations will be pre-assigned after payment is made based on a first come first served basis. 3. Participants are required to make reservations via the Jackaroo Jillaroo Australia online booking system. 4. Participants may be required to provide name, phone number and address and specify designated tour and date of travel 5. Confirmation of tour booking must be made by 12.00pm Friday in the week prior to participants departure Participant Registration Participant Registration is required at the time of booking. Registration is to be completed through The Jackaroo Jillaroo Australia online booking system. The process includes 1. Participant Registration 2. Job Request (if required) 2. Acknowledgement of the terms & conditions of participation 4. Waiver Operator Waiver Participants are required to sign a waiver form issued by the individual Jackaroo Jillaroo Australia operator prior to commencement of the tour or program. By signing the waiver participants acknowledge that horseriding and farm-based activities are inherently dangerous activities, that they have been briefed by the operator’s staff and will use safety gear provided, that they will listen to the operator’s staff and obey their risk management policies. Travel Insurance & Indemnification All participants agree to indemnify Jackaroo Jillaroo Australia, its operators, the Tamworth Regional Saleyards and Campdraft & Rodeo organisers against any accidents, loss or liability that they may incur on or during the tour. It is strongly recommended that participants obtain travel insurance. Transfers from Tamworth to Jackaroo Jillaroo Schools and return, vary from school to school. Please check all details at the time of booking. Charges apply in individual circumstances. Please consult with the individual Jackaroo Jillaroo School operator. Organisation of transfers requires a minimum of 48hrs notice. Tamworth Accommodation & Transits Accommodation in Tamworth prior to and preceding all tours & programs may not be included in tour packages. Additional charges may apply. Participants are responsible for ensuring that accommodation has been pre-booked when transiting through Tamworth. Cancellation & Refund Policy 1. Cancellation of all bookings shall incur a service fee. The fee structure shall operate as: 2. less than 2days =no refund, 2 days to 2 weeks =25% of invoiced amount 3. greater than 2 weeks =10%. 4. Participants must present ticket(s) at time of refund 5. All refunds will be issued by Jackaroo Jillaroo Australia company cheque or internet transfer only to an address advised by the customer. There will be no cash refunds. Bank charges may apply 6. Operators shall not be responsible for issuing refunds 7. Where Jackaroo Jillaroo Australia exerts it’s right to cancel a departure due to not meeting minimum tour number requirements liability to such cancellation is limited to full refund of money received by Jackaroo Jillaroo Australia and this will constitute full settlement. 8. Where Jackaroo Jillaroo exerts it right to alter any route and/ or itinerary, substitute accommodation, arrange alternative carriers to those advertised, withdraw any school, program or tour and make any desirable alteration for the convenience of the operation of any school, program or tour no refunds will be given in such circumstance or in the event of any rescheduling or re direction of any travel service resulting from any cause including weather conditions or mechanical 9. In the event of wet weather affecting more than one days horse riding we will refund 10% OFF the face value of advertised price (provided that the full retail price was paid initially) or credit in kind to the same value. We take no further responsibility for wet weather impacting upon the program nor will we offer further refunds but endeavour to arrange alternative activities. 9. We provide wet weather equipment so you can enjoy horse rides and 4WD in most conditions. However, we reserve the right to cancel any activity where we feel animals. vehicles, staff and guests may be at risk of injury or accident. 10. Participants may postpone participation with Jackaroo Jillaroo Australia prior to commencement at no cost provided that all alterations to travel arrangements are completed by 12.00pm on the Friday prior to the booked commencement date. 11. Alterations after 12.00pm Friday shall incur a $25 re-booking fee. 12. Once the program has commenced participants agree to our refunds policy as above. Jackaroo Jillaroo Australia is not liable for any addition costs associated with program postponements eg accommodation, meals, transport Privacy Policy Jackaroo Jillaroo Australia conducts Jackaroo Jillaroo schools, programs and tours throughout Australia. Jackaroo Jillaroo Australia and Dag Sheep Station are trading names of Nundle Backpackers Pty Ltd. Jackaroo Jillaroo Australia is committed to protecting your privacy. Participants of Jackaroo Jillaroo Australia may provide us with personal information. Any personal information you provide to us will be used to provide you with the services you have agreed to. Jackaroo Jillaroo Australia respects your personal information and endeavours at all times to keep it secure. The personal information Jackaroo Jillaroo Australia collects about you will be restricted to the personal information required to provide you with Jackaroo Jillaroo Australia’s schools, programs and tours. Your personal information may also be provided to other parties for the purpose of completing your transactions with us or receiving a service from us. For example, your credit card issuer, a tour operator, a recruitment company, or other service providers with whom you transact, with our assistance may receive your personal information to the extent necessary to complete a transaction or arrange a service.
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